FAQs

Saffron is a spice derived from the flower of Crocus sativus. It is known for its vibrant colour, distinct flavour, and numerous health benefits.

Our saffron is sourced from premium Grade A+ Persian varieties, renowned for their exceptional quality.

You can place an order directly through our website by selecting your desired products and proceeding to checkout.

We accept various payment methods, including Credit/Debit Cards (Visa, MasterCard, etc.) and Bank Transfers. To help us keep prices low, we encourage you to choose Bank Transfer (Manual Payment), which saves on processing fees. Plus, by selecting this option, your order will receive priority processing, ensuring faster handling and confirmation!

You can request to change or cancel your order within a short window after placing it, typically within 1 hour. Please reach out to our customer service team at plantronix.inv@outlook.com or +6018-2092610 immediately for assistance. We reserve the right to refuse or cancel any order for any reason. Once processing begins, changes or cancellations may no longer be possible, as we strive to fulfil orders quickly.

Estimated delivery times depend on the destination, with our standard shipping usually taking 5-10 business days.

Currently, we do not offer international shipping as our services are limited to deliveries within Malaysia. However, we are working on expanding our operations and plan to offer international shipping in the future. Stay tuned for updates as we continue to grow and make our products available to customers worldwide!

We use reliable courier services to ensure that your order reaches you safely and promptly. Depending on your location, we may utilise various shipping options to provide the best delivery experience.

We accept returns for damaged or defective products within 3 days after receipt of the order. The product must be in its original packaging, unopened, and unused. Please refer to our Refund Policy for detailed information.

To request a return or refund, contact our customer service team at plantronix.inv@outlook.com or +6018-2092610 with your order number and reason for the return. We will provide instructions for returning the product. Please also refer to our Refund Policy for detailed information.

Customers are responsible for paying their own shipping costs for returning items.

Saffron should be stored in a cool, dry place, away from direct sunlight and moisture, in an airtight container to maintain its quality and potency.

For comprehensive details on health benefits of saffron, explore our blog's category of Health and Wellness.

For detailed information and recipes on cooking with saffron, visit our blog's category of Saffron Recipes.

You can contact our customer service team at plantronix.inv@outlook.com or +6018-2092610. Our business hours are 9 AM to 6 PM, Monday to Friday.

Yes, we offer bulk and wholesale purchases. Please contact us at plantronix.inv@outlook.com or +6018-2092610 for more information and pricing.

Yes, we welcome customer feedback. You can leave a review on our website under the product page or through the email review link you receive after your purchase.